Terms of Service

Welcome to Neferos AI Receptionist (“Neferos,” “we,” “us,” or “our”).

Neferos provides an AI-powered receptionist platform designed to help businesses manage telephone calls, respond to customer inquiries, capture leads, coordinate appointments, and receive service-related notifications.

These Terms of Service (“Terms”) govern access to and use of the Neferos website, application, AI receptionist, telecommunications features, and related services (collectively, the “Service”).

By creating an account, subscribing to a plan, or accessing or using Neferos, you agree to these Terms and acknowledge our Privacy Policy.

If you use Neferos on behalf of a business or organization, you represent that you have authority to accept these Terms on its behalf.

If you do not agree, you must not use the Service.

You must be at least 18 years old and legally authorized to enter into agreements to register for and use Neferos.

When creating an account, you agree to provide accurate and current information, including your business name, contact information, and other information reasonably required to operate the Service.

You are responsible for:

• Maintaining the confidentiality of your login credentials.
• Activities occurring through your account.
• Keeping your business information accurate.
• Configuring your AI receptionist appropriately.
• Ensuring that authorized users comply with these Terms.

You must notify Neferos promptly if you suspect unauthorized access to your account.

Neferos is an AI-powered receptionist platform intended for business communications.

Depending on the features available under your subscription and account configuration, Neferos may provide:

• Automated answering of incoming telephone calls.
• AI-powered responses to customer inquiries.
• Customer lead capture and qualification.
• Call records and conversation summaries.
• Business call forwarding and routing.
• Appointment coordination and supported calendar integrations.
• Transactional SMS notifications.
• Email notifications.
• Business contacts and conversation management.
• Usage reporting and related account tools.

Certain features may require additional configuration, subscriptions, or third-party services.

Neferos does not guarantee that every feature described on the website is available to every subscriber. Available functionality is determined by the selected plan and the features actually enabled in the application.

We may improve, modify, suspend, or discontinue features subject to applicable law and any contractual obligations.

Neferos uses automated artificial intelligence technology to communicate with callers and assist businesses with routine communication tasks.

You acknowledge that:

• AI-generated responses may occasionally be inaccurate.
• The AI receptionist may misunderstand requests or caller information.
• Appointment availability must be based on properly configured and connected scheduling systems.
• Call completion and response quality depend on telecommunications and technology services.
• You are responsible for reviewing your business information, receptionist instructions, operating hours, and account configuration.

Neferos is not a substitute for emergency response services or appropriately qualified professional assistance.

You must not represent the AI receptionist as capable of performing services it cannot reliably provide.

You agree to use Neferos lawfully and responsibly.

You are responsible for obtaining any legally required permissions or consents relating to your business communications.

You must not use Neferos to:

• Conduct unlawful robocalling, spam, or unsolicited messaging.
• Harass, threaten, deceive, or impersonate others unlawfully.
• Violate telephone consumer protection or Do-Not-Call laws.
• Record conversations without legally required consent.
• Distribute fraudulent or misleading information.
• Transmit malicious content.
• Violate intellectual property or privacy rights.
• Circumvent service limits or security protections.
• Use Neferos for activities prohibited by applicable telecommunications providers.

If customer messaging or outbound calling features are enabled, you must comply with all applicable consent and communications requirements.

Neferos may restrict or suspend accounts involved in unlawful or prohibited activity.

Neferos relies on telecommunications infrastructure and external service providers to operate supported telephone features.

Call availability and quality may be affected by network conditions, service outages, third-party systems, or configuration errors.

If call recording is available and enabled, you are responsible for complying with applicable laws regarding recording and consent.

You must ensure callers receive legally required notices and provide any required consent.

Neferos may provide tools that assist with caller disclosures, but businesses remain responsible for determining whether their configurations satisfy legal obligations.

You acknowledge that call recording and consent requirements vary by jurisdiction.

Businesses retain their rights to the customer information and business records they submit to Neferos, subject to applicable law and third-party rights.

You authorize Neferos and its service providers to process information as reasonably necessary to provide the services you enable.

Such information may include:

• Customer contact details.
• Telephone numbers.
• Call transcripts and recordings, when applicable.
• Lead information.
• Appointment details.
• Business configuration information.

Neferos processes information in accordance with its Privacy Policy and applicable service arrangements.

You are responsible for providing any required privacy notices to your customers and callers.

Neferos is not automatically suitable for processing protected health information or other regulated information merely because it offers AI-powered call handling.

Businesses operating in regulated industries must independently determine their compliance requirements.

Where required, appropriate contractual arrangements, security controls, and provider agreements must be established before regulated information is processed.

Do not use Neferos to process protected health information subject to HIPAA unless Neferos has expressly confirmed the applicable compliance arrangements, including any required Business Associate Agreement.

Neferos does not guarantee regulatory compliance solely through account settings.

Certain Neferos features require a paid subscription.

Available subscription plans, included features, usage allowances, and prices are displayed during registration, checkout, or within the billing interface.

Payments are processed through Stripe or another authorized payment provider.

By subscribing to a paid plan, you authorize the applicable recurring charges disclosed at checkout.

Unless otherwise disclosed, subscriptions renew automatically at the selected billing interval until canceled.

Neferos may apply call, SMS, or other service usage limits according to the selected plan.

Any additional usage charges must be disclosed through the applicable plan or billing terms before they are imposed.

Subscription fees are generally nonrefundable except as required by applicable law or expressly provided in the applicable subscription terms.

You may cancel a subscription through the available account billing controls or by contacting support.

Unless otherwise disclosed, cancellation stops future renewals and access to paid features continues through the already-paid billing period.

We will provide advance notice of material pricing changes as required by applicable law.

Neferos may offer free trials, promotional plans, or limited-time subscription discounts.

Where such offers are available, their duration, eligibility, features, pricing, and expiration conditions will be disclosed when the offer is presented.

Any automatic conversion to a paid subscription must be clearly disclosed before enrollment and supported by the user’s applicable billing authorization.

Trial availability is not guaranteed.

Neferos uses or may integrate with external providers, including:

• Twilio for telecommunications and messaging.
• ElevenLabs and other AI service providers for voice and conversational technology.
• Stripe for payment processing.
• Google for supported calendar integrations.
• Infrastructure and hosting providers necessary to operate the application.

Third-party services may be subject to additional policies, limitations, outages, or usage requirements.

Neferos cannot guarantee the uninterrupted availability of independently operated third-party services.

Users remain responsible for complying with applicable terms governing integrations they activate.

Neferos’s software, interfaces, trademarks, designs, documentation, and proprietary technology are protected by applicable intellectual property laws.

Subject to compliance with these Terms, Neferos grants you a limited, nonexclusive, nontransferable, revocable right to access and use the Service for your authorized business purposes during your subscription.

This permission does not transfer ownership of Neferos software or intellectual property.

You retain your rights to business content and information you lawfully submit to the Service.

You authorize Neferos to host, transmit, and process that content to provide the requested services.

Neferos is provided on an “as is” and “as available” basis to the extent permitted by applicable law.

We do not guarantee:

• Uninterrupted telecommunications connectivity.
• Perfect accuracy of AI-generated responses.
• Successful handling of every incoming call.
• Successful completion of every appointment request.
• Delivery of every SMS notification.
• Continuous availability of third-party integrations.
• Error-free operation under all conditions.

To the extent permitted by law, Neferos disclaims implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms excludes protections that cannot lawfully be waived.

To the maximum extent permitted by applicable law, Neferos will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, business opportunities, or business interruption, arising from use of the Service.

To the maximum extent permitted by law, Neferos’s aggregate liability arising from the Service will not exceed the total subscription fees paid by the applicable customer during the twelve months preceding the event giving rise to the claim.

These limitations do not apply where prohibited by law or where liability cannot legally be excluded or limited.

To the extent permitted by applicable law, you agree to indemnify and hold Neferos harmless from third-party claims, losses, liabilities, and reasonable expenses arising from:

• Your unlawful use of the Service.
• Your violation of these Terms.
• Your violation of applicable telephone, recording, or messaging laws.
• Content or instructions you provide.
• Your failure to obtain legally required consent.
• Your infringement of another party’s rights.

This obligation applies only to the extent the claim arises from matters for which you are legally responsible.

You may stop using Neferos or cancel your subscription according to the available account and billing procedures.

Neferos may suspend or terminate access when reasonably necessary because of:

• Material violations of these Terms.
• Unlawful or abusive activity.
• Fraud or security risks.
• Failure to pay applicable subscription charges.
• Legal or regulatory requirements.
• Misuse of telecommunications infrastructure.

Where appropriate and reasonably practicable, we may provide notice before suspension or termination.

Following termination, account data will be handled in accordance with the Privacy Policy and applicable retention obligations.

Your use of Neferos is subject to our Privacy Policy.

The Privacy Policy explains how we collect, process, share, protect, and retain information.

Where legally required, Neferos and business customers may need additional data-processing agreements or contractual safeguards.

Users should review the Privacy Policy before using the Service or enabling optional SMS notifications.

Neferos may revise these Terms to reflect changes to the Service, legal obligations, or operational requirements.

Material changes will be communicated through the application, email, or another appropriate method when required.

The updated Terms will display their effective revision date.

Continued use of the Service after revised Terms become effective may constitute acceptance where permitted by applicable law.

Where affirmative agreement is legally required, Neferos will request it.

These Terms are governed by the laws of the Commonwealth of Massachusetts, United States, without regard to conflict-of-laws principles, except where applicable law requires otherwise.

Subject to applicable law, disputes arising from these Terms or the Service may be brought before courts of competent jurisdiction in Massachusetts.

Nothing in this section limits rights or remedies that cannot lawfully be waived.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain effective to the extent permitted by law.

Failure to enforce a provision does not constitute a permanent waiver of that provision.

These Terms, together with the Privacy Policy and any applicable subscription or service-specific terms, constitute the agreement governing use of Neferos.

For questions regarding these Terms, billing, or the Service, contact:

Neferos AI Receptionist

Website: https://neferos.com

Email: support@neferos.com

For SMS assistance, reply HELP to an eligible Neferos SMS notification.

To unsubscribe from SMS notifications, reply STOP.