Last updated: October 19, 2026
Neferos AI Receptionist (“Neferos,” “we,” “us,” or “our”) provides an AI-powered receptionist platform designed to help businesses answer incoming telephone calls, manage customer inquiries, capture leads, coordinate appointments, and receive business-related notifications.
This Privacy Policy explains how Neferos collects, uses, processes, stores, and shares information when individuals visit our website, register for an account, use our services, or communicate with businesses using Neferos.
This policy applies to Neferos business account holders, website visitors, and individuals who communicate with businesses using our platform.
Business customers may have their own privacy obligations concerning information collected from their callers.
When you register for or use Neferos, we may collect:
When businesses use the Neferos AI receptionist, our platform may process:
Information collected depends on the features enabled by the business and the information callers voluntarily provide.
When business owners choose to enable Neferos SMS notifications, we collect:
We use this information to manage SMS enrollment, deliver authorized notifications, maintain consent records, and honor unsubscribe requests.
We may process:
Payments are processed through Stripe. Neferos does not need to store complete payment-card information to manage subscriptions.
We may collect information such as device type, browser information, IP address, authentication events, application activity, error logs, and service usage information as necessary to operate, secure, and improve Neferos.
We use collected information to:
We do not use SMS enrollment as permission to send unrelated promotional text messages.
Neferos AI Receptionist offers optional transactional SMS notifications to registered business owners.
Depending on the enabled features and business activity, notifications may include:
These messages are intended to inform business owners about activity related to their Neferos accounts.
Business owners can enroll in SMS notifications through the SMS Notifications & Consent section of their Neferos account.
The enrollment process requires users to:
Neferos records the consent information associated with the enrollment.
Providing SMS consent is voluntary and is not required to purchase or use Neferos services.
Simply providing a telephone number, registering for an account, or agreeing to general terms does not automatically constitute consent to optional SMS notifications.
Message frequency varies depending on incoming calls, customer leads, appointments, and service activity associated with the business account.
Neferos does not guarantee a fixed number of SMS notifications.
Message and data rates may apply.
Standard messaging and data charges from your mobile carrier may apply to messages sent or received.
Recipients may withdraw consent at any time by:
Once an opt-out request is processed, Neferos will stop sending the affected optional SMS notifications to that number unless the recipient subsequently provides valid consent again.
A confirmation of the opt-out may be sent.
Recipients may reply HELP to an SMS notification for assistance.
Additional support is available at:
support@neferos.com
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
SMS opt-in consent data and associated mobile numbers will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional activities.
Neferos may disclose mobile telephone numbers and message-related information to telecommunications and technology service providers, including Twilio, solely as necessary to deliver authorized messages, operate the service, prevent abuse, or comply with applicable law.
Service providers are not authorized by Neferos to use SMS consent records for independent marketing purposes.
Neferos may provide communication tools that businesses use to contact their own customers.
Businesses are responsible for obtaining any consent legally required before initiating SMS communications to their customers through those tools.
Consent given by a business owner to receive Neferos account notifications is separate from consent that the business may need from its customers.
Neferos's own SMS notification enrollment does not authorize businesses to send unsolicited messages to callers or customer contacts.
Neferos uses external service providers to deliver certain platform functions.
Depending on the services used, these providers may include:
Information is shared with these providers only as needed for relevant service functions, subject to applicable agreements and legal requirements.
We may also disclose information when required by law, valid legal process, or to protect the security and rights of Neferos, our users, and others.
We do not sell personal information or SMS consent data to data brokers, lead generators, or third parties for advertising or marketing purposes.
Where Neferos accesses information through Google Workspace APIs, the use and transfer of that information will follow the applicable Google API Services User Data Policy, including relevant Limited Use requirements.
Neferos uses automated voice and conversational AI technology to respond to business telephone calls.
Depending on account configuration, the system may process spoken conversations, call transcripts, and recordings.
Call recordings are handled according to the recording features enabled in the platform and applicable legal requirements.
Businesses using Neferos are responsible for complying with applicable call-recording, privacy, and notification laws, including obtaining consent where legally required.
Neferos may provide tools or configuration options to assist businesses with caller disclosures. Businesses should verify that the appropriate disclosures are in place before enabling recording.
Recorded and transcribed information may be processed by authorized AI and telecommunications providers to deliver requested receptionist functions.
Neferos retains account, business, communication, and service information for as long as reasonably necessary to:
Retention periods may vary by information type, operational requirements, and applicable law.
When information is no longer required, Neferos will delete, de-identify, or otherwise handle it according to applicable retention procedures.
Users may request account or data deletion by contacting support@neferos.com.
Certain records may need to be retained for legal, security, financial, or compliance purposes.
Neferos uses technical and organizational measures intended to safeguard information against unauthorized access, disclosure, alteration, or loss.
Such measures may include:
No internet-based platform can guarantee absolute security.
Users are responsible for maintaining the confidentiality of their account credentials and promptly reporting suspected unauthorized access.
Depending on your location and applicable law, you may have rights to:
Users may manage available account settings and notification preferences through Neferos.
For privacy inquiries or requests, contact:
support@neferos.com
We may need to verify your identity before processing certain requests.
Neferos is intended for business use and is not directed to children under 16.
We do not knowingly solicit personal information directly from children for account registration or marketing purposes.
If we become aware that personal information relating to a child has been collected in violation of applicable law, we will take appropriate steps to address it.
Businesses using Neferos should avoid collecting unnecessary information about minors through their AI receptionist.
Neferos operates from the United States and may use technology providers that process information in the United States or other locations.
Individuals accessing Neferos from outside the United States should understand that information may be processed in jurisdictions with privacy laws different from those in their country.
Where required, Neferos will use appropriate safeguards for international transfers of personal information.
Neferos may connect to third-party platforms and services requested or authorized by business users.
These integrations may process information according to their own privacy policies and service terms.
Users should review the policies of connected services before activating integrations.
Disconnecting an integration may not automatically remove information previously processed by that provider.
We may update this Privacy Policy to reflect changes to our services, legal obligations, or data-handling practices.
When material changes occur, we may provide notice through our website, application, or other appropriate communication channels.
The date at the beginning of this policy indicates when it was last revised.
For questions, privacy requests, or concerns about personal information, contact:
Neferos AI Receptionist
Website: https://neferos.com
Email: support@neferos.com
SMS Support: Reply HELP to an eligible Neferos SMS notification for assistance.
SMS Opt-Out: Reply STOP to unsubscribe from the applicable SMS notification program.
See also our Terms of Service.